Customer Success Team
Full Name: Diana Polito
Job Title: Customer Success Manager
Department: Service Department
Email Address: dpolito@arrowlinen.com
Phone Number: 516-246-8000 ext. 120
Office Hours: Mon-Fri: 8:00 am – 5:00 pm / Sat 8:00 am – 2:00 pm
Years of Experience: 23 years
Why I Love Working at Arrow Linen: I love working for Arrow because it’s a family operated business that strives to treat everyone like their own. We have been through everything and made it through because we all work together. We strive for the best quality in customer care and merchandise.
Personal Interests/Hobbies: Crochet
Quote(s) I Live By:
“Attitude is a little thing that makes a BIG difference!”
“Where there is will, There is a way!”
Job Title: Customer Success Manager
Department: Service Department
Email Address: dpolito@arrowlinen.com
Phone Number: 516-246-8000 ext. 120
Office Hours: Mon-Fri: 8:00 am – 5:00 pm / Sat 8:00 am – 2:00 pm
Years of Experience: 23 years
Why I Love Working at Arrow Linen: I love working for Arrow because it’s a family operated business that strives to treat everyone like their own. We have been through everything and made it through because we all work together. We strive for the best quality in customer care and merchandise.
Personal Interests/Hobbies: Crochet
Quote(s) I Live By:
“Attitude is a little thing that makes a BIG difference!”
“Where there is will, There is a way!”
Full Name: Frank M. Luisi
Job Title: Customer Success Manager
Department: Service Department
Email Address: fluisi@arrowlinen.com
Phone Number: 516-246-8000 ext. 118
Office Hours: Mon-Fri: 6:00 am – 3:00 pm / Sat 6:00 am – 12:00 pm
Years of Experience: 5 years
Why I Love Working at Arrow Linen: I love working for a great family who treats you like family as well as having the ability to grow as a person in my life and business.
Personal Interests/Hobbies: Business, Fishing, Hiking, Boating
Quote(s) I Live By:
“Hard work pays off!”
Job Title: Customer Success Manager
Department: Service Department
Email Address: fluisi@arrowlinen.com
Phone Number: 516-246-8000 ext. 118
Office Hours: Mon-Fri: 6:00 am – 3:00 pm / Sat 6:00 am – 12:00 pm
Years of Experience: 5 years
Why I Love Working at Arrow Linen: I love working for a great family who treats you like family as well as having the ability to grow as a person in my life and business.
Personal Interests/Hobbies: Business, Fishing, Hiking, Boating
Quote(s) I Live By:
“Hard work pays off!”
Full Name: Mariano Alvarado
Job Title: Customer Success Manager
Department: Service Department
Email Address: malvarado@arrowlinen.com
Phone Number: 516-246-8000 ext. 124
Office Hours: Mon-Fri: 3:00 am – 12:00 pm / Sat 3:00 am – 9:00 am
Years of Experience: 20 years
Why I Love Working at Arrow Linen: I love working at Arrow because of the family atmosphere and no two days are alike. Always new challenges pop up!
Personal Interests/Hobbies: All sports, Music, spending time with my family and reading true crime books.
Quote(s) I Live By:
“Same fight different round. As long as we are still standing, we are still in the fight!”
Job Title: Customer Success Manager
Department: Service Department
Email Address: malvarado@arrowlinen.com
Phone Number: 516-246-8000 ext. 124
Office Hours: Mon-Fri: 3:00 am – 12:00 pm / Sat 3:00 am – 9:00 am
Years of Experience: 20 years
Why I Love Working at Arrow Linen: I love working at Arrow because of the family atmosphere and no two days are alike. Always new challenges pop up!
Personal Interests/Hobbies: All sports, Music, spending time with my family and reading true crime books.
Quote(s) I Live By:
“Same fight different round. As long as we are still standing, we are still in the fight!”
Full Name: Marbin O Cisneros
Job Title: Customer Success Manager
Department: Service Department
Email Address: mcisneros@arrowlinen.com
Phone Number: 516-246-8000 ext. 122
Office Hours: Mon-Fri: 8:00 am – 5:00 pm / Sat 9:00 am – 3:00 pm
Years of Experience: 5 years
Why I Love Working at Arrow Linen: We do not just provide service to our customers but develop true relationships!
Personal Interests/Hobbies: Reptile Collector, Music
Quote(s) I Live By:
“Don’t wish for it, work for it!”
Job Title: Customer Success Manager
Department: Service Department
Email Address: mcisneros@arrowlinen.com
Phone Number: 516-246-8000 ext. 122
Office Hours: Mon-Fri: 8:00 am – 5:00 pm / Sat 9:00 am – 3:00 pm
Years of Experience: 5 years
Why I Love Working at Arrow Linen: We do not just provide service to our customers but develop true relationships!
Personal Interests/Hobbies: Reptile Collector, Music
Quote(s) I Live By:
“Don’t wish for it, work for it!”
Full Name: Mary Kupka
Job Title: Customer Success Manager
Department: Service Department
Email Address: mkupka@arrowlinen.com
Phone Number: 516-246-8000 ext. 112
Office Hours: Mon-Fri: 7:00 am – 4:00 pm / Sat 7:00 am – 1:00 pm
Years of Experience: 21 years
Why I Love Working at Arrow Linen: Best co-workers ever!!
Personal Interests/Hobbies: Karaoke, Concerts, Dive Bars, All things Buffalo, NY!
Quote(s) I Live By:
“The longer I live, the more deeply I learn that love — whether we call it friendship or family or romance — is the work of mirroring and magnifying each other’s light.” – James Baldwin
Job Title: Customer Success Manager
Department: Service Department
Email Address: mkupka@arrowlinen.com
Phone Number: 516-246-8000 ext. 112
Office Hours: Mon-Fri: 7:00 am – 4:00 pm / Sat 7:00 am – 1:00 pm
Years of Experience: 21 years
Why I Love Working at Arrow Linen: Best co-workers ever!!
Personal Interests/Hobbies: Karaoke, Concerts, Dive Bars, All things Buffalo, NY!
Quote(s) I Live By:
“The longer I live, the more deeply I learn that love — whether we call it friendship or family or romance — is the work of mirroring and magnifying each other’s light.” – James Baldwin
Full Name: Oscar Lopez
Job Title: Customer Success Manager
Department: Service Department
Email Address: olopez@arrowlinen.com
Phone Number: 516-246-8000 ext. 113
Office Hours: Mon-Fri: 3:00 am – 1:00 pm / Sat 4:00 am – 10:00 am
Years of Experience: 23 years
Why I Love Working at Arrow Linen: I love working for Arrow because it’s a family-oriented environment.
Personal Interests/Hobbies: Reading, Music and Sports
Quote(s) I Live By:
“Life is simple, live it to the fullest with a smile everyday and always with positive vibes!”
Job Title: Customer Success Manager
Department: Service Department
Email Address: olopez@arrowlinen.com
Phone Number: 516-246-8000 ext. 113
Office Hours: Mon-Fri: 3:00 am – 1:00 pm / Sat 4:00 am – 10:00 am
Years of Experience: 23 years
Why I Love Working at Arrow Linen: I love working for Arrow because it’s a family-oriented environment.
Personal Interests/Hobbies: Reading, Music and Sports
Quote(s) I Live By:
“Life is simple, live it to the fullest with a smile everyday and always with positive vibes!”